# Ubuntu 20.04 - Web login / Thinlinc Client **URL:** \ **Category:** Community Support\ **Tags:** thinlinc\ **Created:** [1 June 2024 12:23 UTC](https://community.thinlinc.com/t/ubuntu-20-04-web-login-thinlinc-client/954 "2024-06-01T12:23:35Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![jlescribanoc](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@jlescribanoc](https://community.thinlinc.com/u/jlescribanoc)\ **Post date:** [1 June 2024 12:23 UTC](https://community.thinlinc.com/t/ubuntu-20-04-web-login-thinlinc-client/954/1 "2024-06-01T12:23:35Z")
Hi! I just install server 4.16.o on Ubuntu 20.04 and try to Thinlinc client or Web Access and ever show this error when I try with user “creative” ThinLinc login failed. (No agent server was available) I get this but VMSAgent is running systemctl status vsmagent ● vsmagent.service - ThinLinc VSM agent Loaded: loaded (/lib/systemd/system/vsmagent.service; enabled; vendor preset: enabled) Active: active (running) since Sat 2024-06-01 13:43:38 CEST; 36min ago Process: 16756 ExecStart=/bin/bash --login -c /opt/thinlinc/sbin/vsmagent (code=exited, status=0/SUCCESS) Main PID: 16775 (python3) Tasks: 2 (limit: 19146) Memory: 14.6M CGroup: /system.slice/vsmagent.service └─16775 /opt/thinlinc/libexec/python3 /opt/thinlinc/sbin/vsmagent Jun 01 13:55:58 fos tl-session[18742]: pam\_unix(thinlinc:session): session opened for user creative by (uid=0) Jun 01 13:55:58 fos tl-session[18742]: pam\_unix(thinlinc:session): session closed for user creative Jun 01 14:05:55 fos tl-session[19267]: pam\_unix(thinlinc:session): session opened for user creative by (uid=0) Jun 01 14:05:55 fos tl-session[19267]: pam\_unix(thinlinc:session): session closed for user creative Jun 01 14:06:07 fos tl-session[19316]: pam\_unix(thinlinc:session): session opened for user creative by (uid=0) Jun 01 14:06:07 fos tl-session[19316]: pam\_unix(thinlinc:session): session closed for user creative Jun 01 14:08:08 fos tl-session[19477]: pam\_unix(thinlinc:session): session opened for user creative by (uid=0) Jun 01 14:08:08 fos tl-session[19477]: pam\_unix(thinlinc:session): session closed for user creative Jun 01 14:12:45 fos tl-session[19794]: pam\_unix(thinlinc:session): session opened for user creative by (uid=0) Jun 01 14:12:45 fos tl-session[19794]: pam\_unix(thinlinc:session): session closed for user creative And VSMServer is runing too systemctl status vsmserver ● vsmserver.service - ThinLinc VSM server Loaded: loaded (/lib/systemd/system/vsmserver.service; enabled; vendor preset: enabled) Active: active (running) since Sat 2024-06-01 13:43:57 CEST; 38min ago Process: 16815 ExecStart=/bin/bash --login -c /opt/thinlinc/sbin/vsmserver (code=exited, status=0/SUCCESS) Main PID: 16837 (python3) Tasks: 3 (limit: 19146) Memory: 15.6M CGroup: /system.slice/vsmserver.service └─16837 /opt/thinlinc/libexec/python3 /opt/thinlinc/sbin/vsmserver Jun 01 13:43:57 fos systemd[1]: Starting ThinLinc VSM server… Jun 01 13:43:57 fos systemd[1]: Started ThinLinc VSM server. Can anybody help me ? From tlwebaccess.log 2024-06-01 14:08:08 INFO tlwebaccess[19470]: [::ffff:XXX.YYY.ZZZ.FFF] ‘POST / HTTP/1.1’ 200 - 2024-06-01 14:12:45 INFO tlwebaccess[19787]: [::ffff:XXX.YYY.ZZZ.FFF] User ‘creative’ starting new session 2024-06-01 14:12:45 ERROR tlwebaccess[19787]: [::ffff:XXX.YYY.ZZZ.FFF] Failed to establish session for user ‘creative’: No agent server was available 2024-06-01 14:12:45 INFO tlwebaccess[19787]: [::ffff:XXX.YYY.ZZZ.FFF] ‘POST / HTTP/1.1’ 200 - ---
**Author:** ![martin](https://dub1.discourse-cdn.com/flex005/user_avatar/community.thinlinc.com/martin/32/41_2.png) [@martin](https://community.thinlinc.com/u/martin)\ **Post date:** [3 June 2024 07:05 UTC](https://community.thinlinc.com/t/ubuntu-20-04-web-login-thinlinc-client/954/2 "2024-06-03T07:05:51Z")
Could you provide more log output from vsmserver.log, and also include the user session log from /var/opt/thinlinc/sessions//last/xinit.log ? Kind regards, Martin