# Ubuntu 22.04 LTS no forward button on client after connecting

**URL:** <https://community.thinlinc.com/t/ubuntu-22-04-lts-no-forward-button-on-client-after-connecting/940>\
**Category:** Community Support\
**Tags:** tlserver\
**Created:** [11 May 2024 22:32 UTC](https://community.thinlinc.com/t/ubuntu-22-04-lts-no-forward-button-on-client-after-connecting/940 "2024-05-11T22:32:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![zinovi](https://avatars.discourse-cdn.com/v4/letter/z/8edcca/32.png) [@zinovi](https://community.thinlinc.com/u/zinovi)\
**Post date:** [11 May 2024 22:32 UTC](https://community.thinlinc.com/t/ubuntu-22-04-lts-no-forward-button-on-client-after-connecting/940/1 "2024-05-11T22:32:59Z")

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Hello,  
I installed thinlinc server on ubuntu 22.04 LTS  
— System information —  
ThinLinc 4.16.0  
Linux lgomez 6.5.0-27-generic #28~22.04.1-Ubuntu.

For one of the users of the Ubuntu, when he connects via thinlinc client on Windows, he gets the following issue from any client he tries:  
He connects but the forward button is missing, so he cannot connect to his profile.  
Other profiles/users work without issues and i cannot replicate the issue with them.

there is no errors in the logs:  
Tue May 7 17:54:04 2024  
Connections: accepted: 127.0.0.1::57050  
SConnection: Client needs protocol version 3.8  
SConnection: Client requests security type VncAuth(2)  
VNCSConnST: Replacing existing connection  
VNCSConnST: Server default pixel format depth 24 (32bpp) little-endian rgb888

Tue May 7 17:54:08 2024  
ComparingUpdateTracker: 0 pixels in / 0 pixels out  
ComparingUpdateTracker: (1:-nan ratio)

Tue May 7 17:54:26 2024  
VNCSConnST: closing 127.0.0.1::57050: Clean disconnection  
EncodeManager: Framebuffer updates: 110  
EncodeManager: Tight:  
EncodeManager: Solid: 84 rects, 1.45696 Mpixels  
EncodeManager: 1.3125 KiB (1:4336.95 ratio)  
EncodeManager: Bitmap RLE: 4 rects, 4.334 kpixels  
EncodeManager: 150 B (1:115.893 ratio)  
EncodeManager: Indexed RLE: 51 rects, 69.904 kpixels  
EncodeManager: 11.8896 KiB (1:23.0167 ratio)  
EncodeManager: Tight (JPEG):  
EncodeManager: Full Colour: 146 rects, 681.965 kpixels  
EncodeManager: 532.044 KiB (1:5.01018 ratio)  
EncodeManager: Total: 285 rects, 2.21317 Mpixels  
EncodeManager: 545.393 KiB (1:15.8574 ratio)  
Connections: closed: 127.0.0.1::57050  
ComparingUpdateTracker: 960.768 kpixels in / 209.525 kpixels out  
ComparingUpdateTracker: (1:4.58546 ratio)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/thinlinc/original/1X/b15e9cc9c652eea712f540464c62526a45076358.png)

What advise can you give me in order to find the issue?  
If i do a compleate purge and reinstall of the thinlinc server and restart the ubuntu it starts working, but it breaks again after some time.

Best Regards!

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**Author:** ![martin](https://dub1.discourse-cdn.com/flex005/user_avatar/community.thinlinc.com/martin/32/41_2.png) [@martin](https://community.thinlinc.com/u/martin)\
**Post date:** [13 May 2024 05:54 UTC](https://community.thinlinc.com/t/ubuntu-22-04-lts-no-forward-button-on-client-after-connecting/940/2 "2024-05-13T05:54:09Z")

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Hello @zinovi

Do you have a local graphical session running on the server with that same user? If so, log out any local sessions before trying to log in with ThinLinc.

Kind regards,  
Martin