Hotdesking and error messages

I have an upcoming use case where I want to be able to hotdesk between locations. This works just fine. When the session is taken over the original location gets an error “Your connection to the server was unexpectedly shutdown…” This makes it look like an error occurred when the session was simply moved to another location. This could be a bit confusing to folks.

It would be nice if the message could indicate that the session was taken over from another location, preferably with information about the new location. That way you know what actually happened and you might notice something if that wasn’t expected behaviour.

Is there any way to turn off that message at the moment?

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Hi @michaelo,

I’m afraid there’s no mechanism for doing this at present, however I agree that the message is a bit misleading. I’ve added a comment to the following bug about this:

https://bugzilla.cendio.com/show_bug.cgi?id=7840

Thanks for the feedback!

Bug #7840 describes that’s it technical difficult to distinguish between lost connection and takeover. In our expierence, we don’t see the message often, but when than it’s misleading (nearly always it is ‘takeover’, very seldom ‘lost’) . Turning completely off, like @michaelo suggests, sounds like practicable and less effort, if this can be configured (=optional), e.g. in tlclient settings. For us, we would switch the message off, in case of frequent connection problems, we would turn it on again.

Another approach could be to extend the message: ‘Connection reset by peer - maybe session moved to another client or connection lost due to a technical problem - for more information, please contact your system administrator’

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