License mismatch between tlwebadm and tl-show-license-info

ThinLinc
1

I’m currently evaluating a test license of ThinLinc with 10 concurrent users. On my server there is only one user connected and the tlwebadm reports this also correctly. However, tl-show-licenses shows

[  ~]# tl-show-licenses
License summary: 10 concurrent users. Hard limit of 10 concurrent users.

and any new connection fails. The vsmserver.log also shows

2022-10-02 03:33:01 INFO vsmserver.license: Updating license data from disk to memory
2022-10-02 03:33:01 INFO vsmserver.license: License summary: 10 concurrent users. Hard limit of 10 concurrent users.

viewlicenses

Any idea why this is happening? I’m using thinlinc-vnc-server-4.14.0-2408.x86_64

2

Hello @joscha_schmiedt, and welcome back! :wink:

Your issue does not look like it is related to hitting any license limits.
Your vsmserver.log only reports what your current (free) license enables you to use, 10 concurrent users.

So, there is something else going on here. Do you get any error message in the ThinLinc client when you try to connect? You might find clues by investigating the /var/log/vsmagent.log, or the ThinLinc Client log

Kind regards,
Martin

3

Indeed, @martin, there was a completely different issue and I misread the log entries. Thanks for pointing that out!

1 Like
4

No worries, @joscha_schmiedt. Glad to hear that you figured it out.

Kind regards,
Martin